Leading three of Zendesk's Product Design teams... • Reporting & Analytics Giving users actionable insights on their Zendesk data • Voice & Video Connecting businesses, and customers via the most personal channels • Omnichannel Services Creating the core building blocks for Zendesk support products
Writing a love letter to Dublin in Lego. As seen on ABC and RTÉ News.
Collaborators include; Lego, Meta, Facebook, Pinterest, Hubspot, Zendesk, Bank of Ireland, Teneo, 3FE, Teeling Whiskey, Smyths Toys, Boys & Girls, Neon Agency, and One Strong Arm.
Working alongside the CEO to lead the compacy and develop the integrated strategic direction of the business, from acquisition and sales targets, to data lead creative marketing plans to drive growth. Developed businesses concept, brand, pitch, brand story and mission. Successfully designed, managed and built the award-winning Fillit product.
Drives all aspects of creative experience design and strategy ensuring the delivery of the highest quality creative with the most effective results. Works closely with both clients and partners to develop extremely collaborative partnerships aimed at understanding client goals and achieving the results that matter.
Spear-headed a new digital wing of the business. Pushed the studio’s digital output into new areas, including both web and product design. Secured new business from key growth clients including Primark, Abtran, Philip Lee and Voyze. Won creative pitches for ATL Marketing campaigns. Completed successful pitches including to Brown Thomas, Irish FA and Four Star Pizza.
Built and managed the creative out-put of one of Ireland’s most renowned agencies. Creating campaigns and creative that introduced international clients to the potential of a digital first outlook across both the Irish and UK markets. Worked closely with the Account Directors to develop close client partnerships and to give a creative voice to their brands.
The Gentlemen’s Academy run not-for-profit educational evenings directed at men. The Academy connects with local businesses and professions who are excelling in their professional fields with our core membership in Dublin and London. Selected collaborators include Guinness, Hendrick’s, Jameson, Movember, 3FE, Clique Veuve, Weirs Jewelers, Drury Buildings, Fallon & Byrne, Coppinger Row.
Eir SPiders 2017 — Fillit
Irish Internet Awards 2017 — Fillit
Ireland's Best Young Entrepreneur DLR 2017 — Fillit
Irish Start-Up Awards 2017 — Fillit
Dublin Tech Summit 2017 — Fillit
Diving into a varied 10+ year wealth of side projects Gianni discusses how they can be the route to success.
If UX Research is the ground floor of great product design, then talking to your customers is its foundation, essential to making sure you build something stable, that will last.
Does your design team share the essential feedback needed to challenge? Does your design critique add sufficient value or is it just another tick box activity?
After successfully presenting this talk at UXDX in 2019, I was invited by Zendesk Krakow to present it onsite in Poland.